We stand 100% behind our products
We craft the highest quality gear for you and your dog and our products are extensively field tested by our team of athletes and adventurers before being made available to you.
However, if a product ever fails due to a manufacturing defect, we will replace it as our products are fully warranted against defects in materials and workmanship.
Please get in touch with us by email with details on the issue affecting your equipment and we will make sure you get a replacement in a timely manner so you and your dog can get back in action. Once you have submitted your return request, you will receive an approval email with a prepaid Canada Post shipping label attached in a PDF format.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or misuse of the product.
We offer exchange or credit
If you are not 100% satisfied with your purchase and you need to return an item, please contact us by email within 14 days of reception of your order.
You will be given a return order number and will have the choice between an exchange and a credit. We do not offer refund.
To be eligible for an exchange or credit, the product must be unused, in new condition, clean and free of dog hair. We reserve the right to exchange or credit returned products at our discretion if these conditions are not met.
Items returned without a return request completed won’t be processed.
We recommend selecting a trackable shipping method and insuring the package. Return shipping costs are the responsibility of the customer.